Frequently Asked Questions
Does the dash cam start recording automatically?
Yes - once installed, it powers on and begins recording as soon as you start your car, providing continuous, hands-free protection every drive. Please note: a micro SD card is required for recording (not included). 🚗
Does this dash cam have four cameras?
Yes, this is a 4-camera (4-channel) dash cam, meaning it records from four different angles at the same time. You’ll get full coverage of the front, rear, and interior, giving you complete 360° protection every time you drive.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
What happens if there’s an accident?
The built-in G-sensor automatically detects impact and locks the footage, ensuring it’s safely saved and won’t be overwritten.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Drivesmartly.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.