Frequently Asked Questions
Will the adapter automatically connect every time I start my car?
Yes. Once paired the first time, the adapter will automatically connect to your iPhone within a few seconds of starting your car. There’s no need to reconnect, adjust settings, or plug anything in again. Just start the engine, and CarPlay loads instantly.
Do I need strong mobile reception for the adapter to work properly?
No. The adapter doesn’t rely on mobile reception to function. Your iPhone connects to the adapter using Bluetooth and Wi-Fi, so CarPlay will work smoothly even in low-reception areas. Only apps that require internet - like maps or music streaming - depend on your phone’s mobile signal. The adapter itself stays fast and reliable at all times.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will it work if my car only has wired CarPlay?
Yes. Our Wireless CarPlay Adapter is specifically designed for vehicles that currently only support wired CarPlay. Simply plug it into your existing USB CarPlay port, pair once, and it instantly upgrades your system to full wireless CarPlay - no modifications or professional installation needed.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Drivesmartly.co@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.